Frequently Asked Questions
Everything you need to know about your Jarbo experience.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $200. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via premium carriers.
How do I process a return or exchange?
If you are not completely satisfied with your purchase, you may return unworn items with original tags within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label.
Where are Jarbo garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in boutique factories across Europe and the USA, using the finest sustainable fabrics.
How do I find my correct size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for our signature relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Afterpay.
How should I care for my Jarbo luxury knits?
To maintain the longevity of your pieces, we recommend professional dry cleaning or gentle hand washing in cold water with a specialty wool detergent. Always lay flat to dry and never hang knitwear.